Blog

Jack Robinson Jack Robinson

0 Course Enrolled • 0 Course Completed

Biography

C-C4H56I-34 PDF Testsoftware, C-C4H56I-34 Simulationsfragen

P.S. Kostenlose 2025 SAP C-C4H56I-34 Prüfungsfragen sind auf Google Drive freigegeben von DeutschPrüfung verfügbar: https://drive.google.com/open?id=1trwH_5LJtpsFwrBGOB1qFB-SVpGQO6wv

Aufgrund der großen Übereinstimmung mit den echten Prüfungsfragen-und Antworten können wir Ihnen 100%-Pass-Garantie versprechen. Wir aktualisieren jeden Tag nach den Informationen von Prüfungsabsolventen oder Mitarbeitern von dem Testcenter unsere Prüfungsfragen und Antworten zu SAP C-C4H56I-34 （SAP Certified Application Associate - SAP Service Cloud Version 2）. Wir extrahieren jeden Tag die Informationen der tatsächlichen Prüfungen und integrieren in unsere Produkte.

Wir bemühen uns nun darum, den Kandidaten rechtzeitigen und effizieten Service zu bieten, um Ihre wertvolle Zeit zu ersparen. DeutschPrüfung bietet Ihnen zahlreiche Lerntipps, Fragen und Antworten zur SAP C-C4H56I-34 Zertifizierungsprüfung. Einige Websites bieten Ihnen auch Lernmaterialien zur C-C4H56I-34 Zertifizierungsprüfung, die von guter Qualität ist und mit dem Zeit Schritt halten. Aber DeutschPrüfung ist die einzige Website, die beste Schulungsunterlagen zur C-C4H56I-34 Zertifizierungsprüfung bietet. Mit Hilfe der Lernmaterialien und der Anleitung von DeutschPrüfung können Sie die SAP C-C4H56I-34 Zertifizierungsprüfung einmalig bestehen.

>> C-C4H56I-34 PDF Testsoftware <<

C-C4H56I-34 Simulationsfragen, C-C4H56I-34 Probesfragen

Die Zertifizierung der SAP C-C4H56I-34 zu erwerben bedeutet mehr Möglichkeiten in der IT-Branche. Wir DeutschPrüfung haben schon reichliche Erfahrungen von der Entwicklung der SAP C-C4H56I-34 Prüfungssoftware. Unsere Technik-Gruppe verbessert beständig die Prüfungsunterlagen, um die Benutzer der SAP C-C4H56I-34 Prüfungssoftware immer leichter die Prüfung bestehen zu lassen.

SAP C-C4H56I-34 Prüfungsplan:

Thema
Einzelheiten

Thema 1

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

Thema 2

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

Thema 3

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

Thema 4

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

Thema 5

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

Thema 6

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

SAP Certified Application Associate - SAP Service Cloud Version 2 C-C4H56I-34 Prüfungsfragen mit Lösungen (Q44-Q49):

44. Frage
Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Business
B. Technical
C. Development
D. Administration

Antwort: A,B

45. Frage
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

A. Set up rules with BRF+.
B. Define case types and assign responsible teams and employees.
C. Set up rule(s) for case routing to teams.
D. Set up rule(s) for case routing to employees.

Antwort: C,D

Begründung:
According to the SAP Service Cloud Version 2 documents and learning resources, you can use the following options to automatically assign an employee or team to a case:
Set up rule(s) for case routing to employees. You can configure case routing rules to assign cases to specific employees based on various attributes of the case, such as subject, priority, channel, or category. You can also use master data such as account, contact, product, or organization as attributes for case routing rules. You can maintain case routing rules for employees in the Settings > Cases > Case Routing to Employees view.
Set up rule(s) for case routing to teams. You can also configure case routing rules to assign cases to teams based on the same attributes as for employees. You can maintain case routing rules for teams in the Settings > Cases > Case Routing to Team view.
The other options are not correct because:
Define case types and assign responsible teams and employees. You can define case types to model different types of service workflows based on your business processes. You can add phases, steps, approvals, and automated flows to each case type. However, defining case types and assigning responsible teams and employees does not automatically assign an employee or team to a case. You still need to set up case routing rules to do that.
Set up rules with BRF+. BRF+ is a tool that allows you to create and maintain business rules in a graphical user interface. You can use BRF+ to define complex rules for various scenarios, such as pricing, output management, or workflow. However, BRF+ is not used to automatically assign an employee or team to a case in SAP Service Cloud Version 2. You need to use case routing rules for that purpose. References = Configuring Case Routing Rules, Creating a Case Type, Business Rule Framework plus (BRFplus)

46. Frage
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

A. Warranty
B. Product
C. Registered product
D. Maintenance plan

Antwort: B,C

Begründung:
When you create or edit an installed base, you can assign different objects to it at item level. The objects that you can assign are:
Product: This is a generic product that is not serialized or tracked individually. You can assign a product to an installed base to indicate the type or category of the product that is installed at the customer site.
For example, you can assign a product called "Laptop" to an installed base to represent any laptop that belongs to that installed base.
Registered product: This is a serialized product that has a unique identifier and can be tracked individually. You can assign a registered product to an installed base to indicate the specific product that is installed at the customer site. For example, you can assign a registered product with a serial number
"123456789" to an installed base to represent a particular laptop that belongs to that installed base. A registered product can also have warranty and maintenance plan information associated with it.
Functional location: This is a logical or physical location where the products are installed or used. You can assign a functional location to an installed base to create a hierarchical structure of the installed base. For example, you can assign a functional location called "Office A" to an installed base to represent a sub-location within the installed base where some products are located. A functional location can also have other functional locations, products, or registered products assigned to it as sub-items.
Maintenance plan: This is a plan that defines the schedule and scope of the maintenance activities for the products. You cannot assign a maintenance plan to an installed base at item level. A maintenance plan can only be assigned to a registered product as a sub-item. For example, you can assign a maintenance plan called "Annual Service" to a registered product to indicate the frequency and type of service that the product requires.
Warranty: This is a contract that defines the terms and conditions of the warranty coverage for the products. You cannot assign a warranty to an installed base at item level. A warranty can only be assigned to a registered product as a sub-item. For example, you can assign a warranty called "Standard Warranty" to a registered product to indicate the duration and scope of the warranty that the product has. References = Using an Installed Base; Using Installed Bases and Registered Products

47. Frage
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

A. Access interactions and notes in the timeline tab
B. Edit customer details
C. Create a new e-mail message or a new case from the What Would You like to do? area
D. Launch a customer survey
E. View customer details

Antwort: A,C,E

48. Frage
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

A. Set up knowledge base articles in SAP Service Cloud Version 2.
B. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.
C. Obtain API token credentials from the knowledge base provider.
D. Configure the relevant integration flow.

Antwort: A,B

Begründung:
To give service agents access to knowledge base articles in SAP Service Cloud Version 2, administrators need to perform specific configurations within the system. This involves maintaining the settings for the knowledge base provider, which could be an internal solution or a third-party service integrated with SAP Service Cloud.
By properly configuring these settings, the system can connect to the knowledge repository and retrieve relevant articles. Additionally, setting up the knowledge base articles within SAP Service Cloud is essential.
This setup includes defining article structures, content, and access permissions to ensure that agents can efficiently find and utilize the information to assist customers, thereby enhancing the quality and speed of service

49. Frage
......

Wenn Sie die neuesten und genauesten Prüfungsfragen zur SAP C-C4H56I-34 Zertifizierungsprüfung von DeutschPrüfung wählen, ist der Erfolg nicht weit entfernt.

C-C4H56I-34 Simulationsfragen: https://www.deutschpruefung.com/C-C4H56I-34-deutsch-pruefungsfragen.html

P.S. Kostenlose und neue C-C4H56I-34 Prüfungsfragen sind auf Google Drive freigegeben von DeutschPrüfung verfügbar: https://drive.google.com/open?id=1trwH_5LJtpsFwrBGOB1qFB-SVpGQO6wv

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Jack Robinson Jack Robinson

Biography

COOKIE NOTICE